Frequently Asked Questions

No—not by default. When creating a memory, its owner can allow anyone with the link or QR code, require a password, or keep public access off. A public memory can be viewed without a Kioku account.

Public means the memory page does not require sign-in or a password. Its link may be forwarded or posted, and viewers may copy, download, record, or reshare content. Public pages may also be discovered by third parties or search engines.

Choose Require a password when creating or editing a memory, then choose a password. Visitors who open its link or QR code must enter that password before Kioku displays the protected content.

Yes. The Memory Activity panel shows total successful visitor views, accesses from Kioku QR codes, opens from Kioku share links, and the most recent recorded view time. Your own signed-in visits are excluded. Kioku does not show visitor IP addresses in this owner-facing activity.

No. It restricts visitor access, but an authorized viewer can still copy or share what they see. Kioku's systems and authorized service providers may also process protected content as necessary for storage, delivery, security, support, and moderation. Choose a strong password and share it only with intended viewers.

Yes. You can allow public access, require a password, or turn public access off. When public access is off, the Memory remains in your account but its visitor link and QR code do not open the Memory.

Reset Sharing Link creates a new Kioku visitor link and invalidates older Kioku share links and printed QR codes for that Memory. It cannot remove screenshots, downloads, recordings, or other copies someone already made while they had access.

A scheduled memory may remain unavailable until its release date. Once released, it is public by default unless password protection is enabled or public access is turned off.

Deleting removes the memory from your Kioku account and active public access. It cannot remove screenshots, downloads, recordings, or copies that other people or services made while the memory was available. Limited records may also remain temporarily in backups or where retention is required for security, legal, or financial purposes.

Depending on your plan and available features, a memory can include video, audio, photographs, a cover image, title, description, date, category, and other story details. You must have the rights and permissions needed for everything you upload and publish.

Yes. Kioku Journal is private by default. A Journal Entry does not create a public page or QR code and is not turned into a Kioku Memory unless you deliberately choose to save it as one.

No. Private Journal entries are unlimited on every Kioku plan. Photos, video, and audio added to Journal use the storage included with your plan, just like other uploaded media.

No. Public memory pages open without an account. If the memory is password protected, the visitor needs the password—not a Kioku account.

Yes. Updating the memory does not normally change its page address, so the existing QR code continues to lead to that memory while it remains available.

The QR image itself does not expire, but it depends on the linked memory or album remaining available at the same address. Deleted, suspended, or unavailable content cannot be opened through its QR code.

Yes. A published memory album is publicly accessible through its link or QR code. Password protection currently applies to individual memories, not to published albums. Only publish an album when you are comfortable sharing its approved content publicly.

An album owner may enable a public guest-upload link. Guests are shown a publication disclosure and must consent before submitting. Their photo or video and submitted name may appear publicly if the album owner approves them. A guest note is published only when the guest separately approves it for publication.

You retain ownership of your content. You give Kioku the limited permission needed to host, process, display, protect, and deliver it as described in the Terms of Use. You remain responsible for having all rights and permissions needed to use the content.

Yes, when an adult account owner has the legal authority and any permission required to upload, store, and publish the child's image, voice, video, name, and other information. Remember that the memory is public by default unless password protection is enabled or public access is turned off.

Kioku may use automated tools and human review to evaluate memories, memory albums, and guest submissions for safety, rights, quality, and compliance. Publication may be delayed, restricted, or rejected when content needs review or revision.

Email kiokumemory.app@gmail.com. Include the relevant memory or album link and enough detail for us to understand the concern. Do not send passwords or sensitive identity documents unless we specifically request them through a secure method.